Product Warranty

At HipHopDiamondExpress.com, we take pride in offering high-quality jewelry that stands the test of time.

What Our Warranty Covers

Our warranty is designed to protect your purchase against defects in materials or workmanship upon receipt of the item. This includes:

  • Manufacturing defects such as loose stones or faulty clasps.
  • Issues with craftsmanship, including poor assembly or structural flaws in the jewelry.

If your product is found to have a manufacturing defect, we will, at our discretion:

  • Repair the item at no cost to you.
  • Replace the item.

What Our Warranty Does Not Cover

Please note that our warranty does not cover damage or issues caused by:

  • Normal wear and tear (scratches, discoloration, or dents from everyday use).
  • Accidental damage, misuse, or abuse (e.g., dropping, improper handling).
  • Modifications or repairs performed by third parties.
  • Exposure to harsh chemicals, extreme temperatures, or improper care.
  • Loss or theft of the product.

Warranty Claim Process

To initiate a warranty claim, please follow these steps:

  1. Contact us at support@hiphopdiamondexpress.com or (213) 344-5216 with your order number, product details, and a description of the issue.
  2. Our customer service team will assess the issue and provide instructions for returning the item, if applicable.
  3. Upon receiving the item, our team will inspect it to determine whether the defect is covered under warranty.
  4. We will notify you of the repair or replacement process, or if the item is not covered under the warranty, we will provide options for a paid repair service or return the item to you.

Additional Information

  • Proof of Purchase: A valid proof of purchase from HipHopDiamondExpress.com is required to process any warranty claims.
  • Non-Transferable: This warranty applies only to the original purchaser and is non-transferable.

Contact Us

If you have any questions about our warranty or would like to initiate a claim, please don’t hesitate to reach out to our support team at:

We are dedicated to providing you with beautiful, high-quality jewelry and stand behind every piece we sell. Thank you for choosing HipHopDiamondExpress.com, where quality and customer satisfaction are always guaranteed.